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01 January 2020
AUTOAPP USER GUIDE: How to book service(s) on the app

Booking a service with AutoApp is incredibly easy. This AutoApp User Guide shows you how.

Book an AutoApp service(s) in 5 steps

Jump to:
Step 1: Select the services you want/need
Step 2: Choose your pick-up date, time and location
Step 3: Choose your delivery address
Step 4: Enter your credit card details
Step 5: Check and finalise your booking

Step 1: Select the services you want/need

Feeling overwhelmed about what services you need? Get in touch with us and we’ll help!

Note: Prices shown are for demonstrative purposes only and may not be up to date. Check the app for the latest prices.

The car(s) you add to your virtual garage will appear at the top of the home screen.

If you have more than one car that requires servicing, a second booking can only be made after completion of the first job.

If you have more than one car, select the car that you would like to have serviced. A green tick will appear next to the car’s photo.

You will need to select at least one service in order to proceed to the next step.

If you have questions about a specific service, contact the AutoApp HQ at admin@autoapp.sg or call 91-028-028.

If you are unsure what your car needs, select ‘Help! I’m Not Sure What’s Wrong With my Car!’ After finalising your booking in step 5, our AutoApp HQ staff will get in touch with you to help diagnose the issues.

Any additional instructions to the Service Ambassador or workshop can be added to the ‘Others’ box.

Once you are ready, click ‘Next’.

Step 2: Choose your pick-up date, time and location

Click on the calendar icon to select the date and time you would like us to pick up your car. You are encouraged to book a pick-up slot at least 24 hours in advance.

Note: Bookings submitted outside of operating hours will be processed on the next working day.

After selecting your date and time, click ‘OK’.

Meeting points and further instructions can be specified in the ‘Additional Note’ box.

Next, enter your pick-up address. The app will automatically enter your billing address, but this can be updated to your preferred location. Building names should be included for business locations or condominiums.

Then, click ‘Next’.

Step 3: Choose your delivery address

You can use the same address that we pick your car up from, or enter a different address.

Let us know where we can deliver the car back to once the works are done. If you would like the car delivered back to the same address, tap ‘Same address as pick-up’.

As the delivery date and time will only be estimated after the workshop has inspected the car, the delivery address can still be revised at a later time. Simply contact your Service Ambassador for assistance.

Click ‘Next’ to proceed to the next step.

Step 4: Enter your credit card details

Enter your credit card details, card expiry date and CVV. Ensure that the card you use has the same billing address you entered here.

Your payment details are collected at this stage to ensure a smooth and secure transaction when you use AutoApp. Your card will NOT be charged until the service quotation has been confirmed and authorised by you (see Tutorial 3).

After confirming your details, click ‘Next’.

Step 5: Check and finalise your booking

The booking summary page gives you an overview of your order. You can click on the pencil icons to amend your order.

When you are ready, click ‘Book’. Your booking will then be submitted, and AutoApp HQ will contact you shortly to confirm your request and the prices of the services selected.

What happens once we receive your booking? Head on to the next AutoApp User Guide and find out more!


Pick-up, quotations and servicing >>

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ALL TOPICS

Creating an account
How to book service(s) on the app
Pick-up, quotations and servicing
Job completion and returning your car